Description

Apex Premium Care

Service and support from the people who know your Apex PC best.

At Apex, we build both your system hardware and the custom Windows 11 image that powers it. Because every part of your computer is designed and optimized in-house, our experts understand exactly how everything works together. This means most issues can be resolved quickly, often in a single conversation.

Peace of Mind for Your Apex Gaming PC

Every Apex Gaming PC comes with:

• Two years of hardware repair coverage through our Limited Warranty.
• Lifetime technical support.

Apex Premium Care extends your coverage beyond our Limited Warranty for continued peace of mind. It includes:

• Unlimited incidents of accidental damage protection.
• 24/7 priority access to Apex experts via email or live chat.
• A lifetime parts warranty ensures replacements for all of your parts for free, for the lifetime of the PC, as long as your premium care membership is valid. 

With Apex Premium Care, you’ll always have a direct line to the team who knows your system best.

One-Stop Service and Support

We streamline all your support needs into one plan. Wherever you are, you have access to fast, reliable service:

1. 24/7 Priority Access: Get immediate help from our Apex experts via live chat or email, any time.
2. Global Repair Coverage: We partner with vetted service centers in many regions, so you can get repairs even if you’re away from home.
3. Convenient Service Options:
   • Onsite Service (for Desktops): Request a technician at your home or office, or arrange for courier pickup.
   • Mail-In Repair (for Laptops): Use our prepaid shipping label and box to send in your system for service.

Hardware Coverage Highlights

Apex Premium Care ensures that if something goes wrong with your system hardware, you’re covered. This plan offers coverage for:

• Your Apex Gaming PC (including CPU, GPU, motherboard, and other internal components).
• Battery service (if capacity falls below 80% of the original spec).
• Included Accessories such as the power adapter, cables, and select peripherals.
• Unlimited Incidents of Accidental Damage

All repairs and replacements are handled by Apex-certified technicians using authorized parts.

Software Support

Whether you’re at home, in the office, or on the move, you have direct access to Apex experts for:

• Apex OS and Apex Utilities: Assistance with system updates, drivers, or bundled apps.
• Performance Optimization: Guidance on overclocking, game optimization, and hardware monitoring tools.
• Connectivity and Compatibility: Help with connecting to peripherals, printers, and wireless networks.
• Basic Troubleshooting: Step-by-step support to diagnose and resolve common software glitches or conflicts.

Protect Your Investment

With Apex Premium Care, you can choose either monthly or annual coverage. These flexible payment options let you keep your system protected for as long as you’d like—whether you plan to upgrade soon or keep your rig for the long haul.